Kindly book your routine appointments ahead of time. It is helpful to inform the receptionist when calling to book an urgent appointment due to acute illness. They will make every effort to fit you in for the next available appointment. Occasionally, this may involve you seeing another physician in the clinic. Patients are generally not seen on a walk-in basis, although same-day appointments may be made available for patients requiring urgent medical attention. This policy ensures that patients with booked appointments are prioritized.
Your time is valuable, and our goal is to stay on schedule. Patients are encouraged to express one major medical concern or two minor concerns per visit to allow your concerns to be properly addressed and for our physicians to stay on time. Whenever possible, please tell the receptionist the reason for your visit, so they can book your appointment length appropriately. Unfortunately, there are times when unexpected events or medical emergencies occur, and you may be left waiting. Thank you in advance for your understanding and patience.
We strongly encourage our patients to see a physician within our clinic, if possible, even if your regular physician is unavailable. We share our medical record system, so your file can be reviewed by whichever physician you see, allowing for continuity of care. If there are any medications prescribed, or investigations ordered, your usual physician will be able to access these records and results, to ensure timely follow-up, and to avoid repeated or unnecessary tests. If you attend a walk-in-clinic, your regular physician may not receive any information about the visit, or any subsequent test reports.